Aligning Brands Agency Refund and Cancellation Policy

Align, Elevate and Authority packages require an initial three month commitment.

The client is reserving professional services and agency capacity for strategy, research, meetings, content creation, filming, editing, scheduling and campaign management.

Work is considered started when any of the following occurs:

• The kickoff or onboarding meeting is completed
• Brand or audience research begins
• Account access or campaign materials are reviewed
• A campaign strategy or content calendar is developed
• Content creation, filming or editing begins
• Staff or production resources are scheduled

A client may submit a written cancellation request before work begins.

When no work has started, payments may be refunded after deducting:

• Approved third party expenses already incurred
• Virtual advertising funds already committed or spent
• Unrecoverable payment processing charges

The onboarding fee becomes nonrefundable once onboarding or campaign preparation begins.

Onboarding may include meetings, platform reviews, research, account setup, asset organization, messaging development, content planning and strategy preparation.

Monthly service payments are due before each service month begins.

Once a service month begins, payment for that month is nonrefundable because agency time, production resources and scheduling capacity have already been reserved.

Unused meetings, filming hours, reels, graphics, posts or other monthly deliverables do not automatically roll over unless Aligning Brands Agency approves the rollover in writing.

Clients who wish to end their three month agreement early must provide written notice.

The client remains responsible for:

• Completed work
• The current service month
• Approved third party expenses
• Any outstanding add ons
• An early termination fee

The early termination fee will be the lesser of one regular monthly service payment or 50% of the remaining unpaid service balance.

Paid in full pricing is discounted in exchange for the client's complete three month commitment.

When a paid in full client cancels after work begins, any possible refund will be calculated as follows:

1. 01Completed service months will be charged at the regular monthly package rate.
2. 02The waived onboarding fee will be reinstated.
3. 03The current service month will be considered used once that service month begins.
4. 04Completed filming, editing, content production, add ons and approved expenses will be deducted.
5. 05Virtual advertising funds already committed or spent will be deducted.
6. 06Only unused full service months may qualify for a refund.

Partial service months are not refundable.

Promotional discounts cannot be combined unless Aligning Brands Agency approves the combination in writing.

When a discounted agreement ends early, completed services may be recalculated using the regular package rate before any eligible refund is determined.

Virtual advertising budgets are separate from agency service fees.

Aligning Brands Agency will not spend a client's virtual advertising budget without prior approval.

Funds already accepted, committed or spent by a social media, search, video or other virtual advertising platform may not be refundable.

A filming session may be rescheduled one time without an additional fee when at least 48 hours written notice is provided.

A request submitted less than 48 hours before the scheduled session may result in a fee equal to 25% of the filming service price.

A request submitted less than 24 hours before the scheduled session, or failure to appear, may result in a fee equal to 50% of the filming service price.

Completed filming, editing and production services are nonrefundable.

Travel expenses and approved staff expenses already incurred are also nonrefundable.

Emergencies, severe weather and safety concerns may be reviewed individually.

Client delays do not automatically create a refund or extend the service agreement.

Client delays may include:

• Failure to provide logos, photographs, passwords or campaign information
• Delayed content approvals
• Missed meetings or filming sessions
• Delayed feedback
• Failure to provide account access
• Changes in the client's internal schedule

Campaign timelines may be adjusted when delays are caused by the client. Monthly payments remain due because agency capacity continues to be reserved.

Refunds will not be issued because a client changes direction after approving a campaign strategy, design, video, message or content plan.

Requests that substantially change the approved scope may require an additional fee or updated service agreement.

Aligning Brands Agency provides professional strategy, content creation, filming, editing, outreach planning and campaign management.

Specific results such as impressions, followers, engagement, applications, donations, partnerships, sales or media coverage cannot be guaranteed.

Clients are paying for the agreed services and deliverables, not a guaranteed numerical result.

If Aligning Brands Agency becomes unable to complete the agreed services, the client will receive:

• All completed and paid final deliverables
• A refund for prepaid services that were not performed
• A written explanation of the final account balance

No refund will be owed for completed work or approved expenses already incurred.

Approved refunds will be returned to the original payment method when reasonably possible.

Aligning Brands Agency will initiate approved refunds within 10 business days. Banks and payment processors may require additional processing time.

All cancellation and refund requests must be submitted in writing to:

antonio@aligningbrands.com

The request should include:

• Client or organization name
• Package or service purchased
• Requested cancellation date
• Reason for the request
• Invoice or payment information

The signed service agreement controls if there is any difference between the service agreement, website, proposal, invoice or other marketing materials.